Sterling Acting Academy Privacy Policy

At Sterling Acting Academy, located in the heart of Los Angeles, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when you interact with our website, enroll in our acting classes, or otherwise engage with our services. This policy is effective as of October 26, 2023.

1. Information We Collect

We collect several types of information to provide and improve our services. These include:

• Personal Information: This includes your name, address, email address, phone number, date of birth, and other contact details that you provide when you register for classes, subscribe to our newsletter, or fill out a contact form.
• Payment Information: When you make payments for classes or workshops, we collect payment information such as credit card details or bank account information. We use secure payment processors to handle these transactions and do not store your full payment information on our servers.
• Educational Information: We may collect information about your previous acting experience, educational background, and career goals to tailor our courses and provide personalized mentorship.
• Website Usage Data: We automatically collect certain information about your visit to our website, such as your IP address, browser type, operating system, referring website, pages visited, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this data. See our Cookies Policy for more details.
• Photographs and Videos: During classes and events, we may take photographs and videos for promotional purposes. We will always obtain your consent before using your image or likeness in our marketing materials.
• Communications: We retain records of your communications with us, including emails, phone calls, and chat logs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To enroll you in acting classes, workshops, and other programs; to manage your account; and to provide you with access to our facilities and resources.
• Communication: To communicate with you about your classes, upcoming events, promotions, and other relevant information. We may use email, phone, or text messages for these communications.
• Personalization: To personalize your learning experience and provide you with tailored recommendations based on your interests and goals.
• Marketing: To send you promotional materials about our services, including newsletters, special offers, and event invitations. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Improving Our Services: To analyze website usage data and student feedback to improve our courses, facilities, and overall customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect our website and services from fraud, abuse, and other security threats.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data, such as payment information, during transmission and storage.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job duties.
• Firewalls and Intrusion Detection Systems: We use firewalls and intrusion detection systems to protect our networks and systems from unauthorized access.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data security best practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us with payment processing, email marketing, website hosting, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Affiliates: We may share your information with our affiliated companies for marketing and other business purposes.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
• With Your Consent: We may share your information with third parties with your explicit consent. For instance, we will ask permission before using your image in our promotional materials.

We do not sell or rent your personal information to third parties for their own marketing purposes.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at [email protected] or by mail at: Data Protection Officer, Sterling Acting Academy, 5455 Hollywood Blvd, Los Angeles, CA 90028.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete the information.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Sterling Acting Academy
5455 Hollywood Blvd
Los Angeles, CA 90028
Phone: (323) 464-7777
Email: [email protected]

Data Protection Officer: Eleanor Vance, [email protected].

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. We are dedicated to maintaining your trust and protecting your privacy as you pursue your acting dreams with Sterling Acting Academy. We also encourage you to review our Terms and Conditions, Cookies Policy, and Accessibility statement.